Bead Services Privacy Policy and Cookie Policy

Bead Cleaning and recycling services is committed to respecting the privacy of all visitors to its website (the 'website') and of its clients and contacts.  Please read the following privacy policy to understand how we use and protect the personal information that you provide to us or that we obtain or hold about you and to understand what your rights are in relation to personal information that we hold. This policy applies to information about living identifiable individuals only.

 

From our website

 

You may choose to provide personal information to us when you fill in the contact form or booking form on the website to register for an event, sign up for a newsletter or ask us to contact you. You may be asked to provide certain information about yourself including your name, title, postal address, telephone number and/or email address. If you are attending an event, you may also be asked to provide information about any dietary or access requirements you may have which may reveal information about your health or religious beliefs.

 

 Job applicants

 

If you apply for a job with Bead Cleaning Services then your application will be stored for 6 months. It will then be shredded on-site.

 

We may also collect information automatically about your usage of our websites using cookies and other technology (for full details of what we use see the section below on "Cookies"). To that effect, we use your IP address (a series of numbers that identifies a computer on the internet) to collect, among other things, internet traffic data and data regarding your browser type and computer. If you do not want to receive cookies, you may reject them by using your browser settings provided they are not necessary for delivery of our website or services to visitors (for help with how to do this see the section below on "Cookies").

How does Bead Services use this information?

 

We will use your information for the specific purpose(s) for which it has been provided to or collected by us e.g:

        to provide information that you may request regarding the services that we offer.

                to book you onto a course or event

        to administer your application for a vacancy

        to deal with your feedback, query or complaint

        to contact you for your views on our services

 

We also use your information to administer, support, improve and develop our business generally and to enforce our legal rights.

 

We may also use the information that we collect about you for marketing and hospitality purposes e.g:

        to provide communications about us and other services we provide that may be of interest to you e.g. sending you newsletters

        to contact you about other activities and events that we may undertake

        to invite you for a meal or drinks or to a hospitality event

 

Information gathered through cookies and similar technologies are used to measure and analyse information on visits to our websites, to tailor the websites to make them better for visitors and to improve technical performance. We will not use the data to identify you personally or to make any decisions about you.

 

Processing grounds

 

We must have a lawful basis for processing your information; this will vary on the circumstances of how and why we have your information but typical examples include:

 If you have given consent for us to process your information e.g. in relation to certain marketing activities

We are carrying out necessary steps in relation to a contract to which you are party or prior to you entering into  contract. 

 

To protect your vital interests e.g. if you were unfortunate enough to fall ill or suffer an injury on our premises

If we process any special categories of information i.e. information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic data, processing of biometric data for the purpose of uniquely identifying individuals, health data, or data concerning your sex life or sexual orientation, we must have a further lawful basis for the processing. This may include:

 

        where you have given us your explicit consent to do so e.g. to cater for your medical or dietary needs at an event

        where the processing is necessary to protect your vital interests or someone else's vital interests

        you have made the information public

        the processing being necessary for the establishment, exercise or defence of legal claims

        the processing being necessary for reasons of substantial public interest e.g. to undertake activities in relation to the prevention or detection of fraud or other unlawful or dishonest activities

If we process any information relating to your criminal convictions or offences, we will typically rely on one of the following lawful bases:

 

        preventing or detecting unlawful acts

        complying with our regulatory requirements in relation to unlawful acts or dishonesty

        dealing with suspicions of terrorist financing or money laundering

        where it is necessary for us to obtain legal advice or establish, exercise or defend legal rights

 

Marketing

 

If you do not wish to receive any direct marketing material or communications after you submit or provide your details, please contact our Marketing team at marketing@beadservices.co.uk with UNSUBSCRIBE in the heading of any email message) indicating if you do not wish to be contacted for one or more of these marketing purposes and/or via particular forms of communication e.g. email or telephone. Please note that the preferences that you state will override any registrations you or your organisation may have with the relevant preference organisations (such as the telephone preference services).

If you change your mind about being contacted by us in the future, or change address, or if any information that we hold about you is inaccurate or out-of-date, please let us know by email. 

 

Disclosure of your information

 

Some of the information you provide to Bead Services will be held on our computers in the UK and will only be accessed by or given to our staff working in the UK. Some of the information you provide to Bead Services and may be transferred to, stored and processed by third party organisations which process data for us and on our behalf. These third parties may be based (or store or process information) in the UK or elsewhere including outside of the EEA. As with many law firms, these third parties may include third party IT platforms (including cloud based platforms), suppliers of administrative and support services and suppliers of other specialist products. 

 

We may also be obliged to disclose data under certain laws or by order of court or other competent regulatory body or may be permitted to disclose it under applicable data protection laws.

 

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

Protection of your information

 

We have in place administrative, technical and physical measures on our website and internally designed to guard against and minimise the risk of loss, misuse or unauthorised processing or disclosure of the personal information that we hold.

 

Where we transfer information to third parties to enable them to process it on our behalf, we ensure that the providers meet or exceed the relevant legal or regulatory requirements for transferring data to them and keeping it secure.

We will also ensure that where information is transferred to a country or international organisation outside of the UK / EEA, we will comply with the relevant legal rules governing such transfers.

 

We keep your personal information no longer than is necessary for the purpose for which it was collected. Information on our destruction dates policy summary is available below. Information for clients is provided in our engagement letter and terms of business including details on how we keep secure personal data received from clients about their tenants, employees, third parties or similar individuals.

 

Your rights

 

You have certain rights in relation to your personal information, although those rights will not apply in all cases or to all information that we hold about you. For example, we may need to continue to hold and process information to establish, exercise or defend our legal rights. We will tell you if this is the case when you contact us.

You have the right to request that we:

        Provide you with a copy of your personal information that we hold

        Update your personal information where it is out-of-date or incorrect

        Delete personal information that we hold

        Restrict the way in which we process your information

        Consider any valid objections to our processing of your personal information

        Provide information you have given to us to a third party provider of services (where our lawful basis for processing is consent or contract and where processing is automated)

We will respond to your request (including providing information on whether the rights apply in the particular circumstances) within the applicable statutory time period. If we are not sure of your identity, we may require you to provide further information in order for us to confirm who you are.

 

Changes to this policy

 

We may make changes to this policy from time to time as our business and internal practices and/or applicable laws change.  We will not make any use of your personal information that is inconsistent with the original purpose(s) for which it was collected or obtained (if we intend to do so, we will notify you in advance wherever possible) or otherwise than is permitted by applicable law.

 

How to contact us

 

If you would like to get in touch to discuss this policy, how we use your personal information, to exercise your rights or to provide feedback or make a complaint about use of your information, please contact us as follows: Bead Services, Basingstoke, RG21 5TX. marekting@beadservices.co.uk

 

Cookies

 

Cookies, also known as browsers or tracking cookies, are small text files that are added to your computer when you visit a website. They help websites to perform certain functions e.g. to know who you are if you log into a restricted part of a website, for shopping carts, and for tracking purposes.

 

At Bead Services, we use the following cookies:

        Google analytics. We use Google analytics cookies on the website for tracking purposes. The cookies allow us to understand general traffic to our website for example number of visitors and length of time on site. This process does collect data, but in an anonymous form, to help us make improvements, develop the website and enhance the user experience.

    

        Privacy preferences. We use a tracking cookie, which is added to your computer, to remember your cookie preferences i.e. if you have allowed or disallowed them.

        

Manage cookies

Shortly after arriving at our website we will add an 'opt-in' tracking cookie to your computer unless you specify otherwise. See above for further information on the types of cookies that we use.

 

If you would like to opt-in or opt-out of using cookies then you can use the link below. You can review your cookie settings at any time.

 

If you do opt-out then an opt-out preference cookie will be added to your computer, however if you delete all your cookies or use a different device then you will need to set your cookie preference again.

 

If this is your first visit and you navigate away from this page without specifying your cookies preference then an 'opt-in' tracking cookie with be added to your computer.

 

Please note that you cannot opt-out of the deployment of cookies that are necessary for delivery of our website or services to visitors.

 

 

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to send you newsletters and emails; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

 

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails. Our Shopify stores are also connected with Mailchimp in order to transfer email subscriptions from one platform to another and collect statistics. To do this, Mailchimp have installed a tracking snippet on our website.

When someone visits www.beadservices.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. 

 

When you buy products from our online shop, then we will need to collect some personal details from you in order to process the order and get the products sent to you. We will pass on your name, address and phone number to a courier to deliver the goods. We are selective with couriers and will only choose companies that are GDPR compliant. If you have any questions about deliveries please email marketing@beadservices.co.uk and one of our colleagues will be able to answer your questions.

 

 

We are always happy to help. Give us a call on 07922034532 07922034532 or use our contact form.

    Contact Details

Bead Services

Basingstoke

Tel: 07340 606346

info@beadservices.co.uk

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