You, the customer, determine what cleaning work is to be done as well as how often the cleaning is carried out. We will ensure that your needs are met and that we provide you with our excellent customer service. Our Directors and Account Management staff are on hand to deal with any issues and continually evaluate your needs to ensure we provide you the best possible service and price.
Bead Services fully managed cleaning service commences from when you become our customer. Customers are kept up to date with preparations from the hand over from the outgoing contractor to the subsequent introduction of our specialist Bead team.
We prefer a lead time of 2 weeks to allow us to complete the administration of transferring cleaners, hiring new staff and organising the correct cleaning equipment for the job, although we can accelerate the process if required.
The Operations Manager commits to being on-site frequently during the first few weeks of a new contract, but we also book in a formal audit at the end of the first month to make sure that the transition has been smooth and to discuss any areas that may require fine-tuning.
Regular Cleaning Audits
The role of the Contracts Manager is to make sure that the cleaning contract is running smoothly and that we are delivering a reliable and professional cleaning service. Part of this service is to carry out regular cleaning audits, where the Contracts Manager inspects the site, making sure that the cleaning has been carried out to a high standard, noting any necessary improvements.
We invite customers to attend the cleaning audits, but this is not a requirement. Some customers prefer to receive the management information after each audit is complete or they may prefer to carry out sample audits themselves.
Other Cleaning may include:
We'll be happy to meet you personally to agree which individual routine cleaning services should be included and at what intervals they should be performed. After taking a close look at your premises, we'll make you a competitive offer tailored to your individual requirements.